House rules and reservation policy

We are pleased to welcome you in our facility, you are welcome.

Please take vision of our rules.

ARRIVAL

As “Yellow Bella House” is a small business, there is no reception service always available as in hotel so you are required, kindly, to communicate by phone or e-mail your approximate arrival time.

The Accommodation Manager will be waiting for you to hand over the keys and information about the house and Placencia Village.

Arrive without notice may cause waits. This problem can not be a reason for complaints or claims for reimbursement.

PAYMENT

Upon arrival, after registration, it will provide the balance of the stay booked.

KEYS

After payment of the accommodation the keys of the front door will be delivered. Please be careful not to lose the keys, their replacement will be charged entirely at a cost of US $ 80.00, as well as a possible bicycle theft, delivered free of charge for the duration of the stay.

RULES OF OUR HOUSE

It is strictly forbidden to smoke and consume drugs within the whole structure.

All guests are expected to behave as educated and civilized people avoiding trouble and inconvenience to people, animals or objects within the property.

It is forbidden to take anything (bedding, furniture or other material typically) which is located in the structure. In the event that occurs the customer will be required to pay compensation.

Guests will need to take care of the items belonging to them. We decline any responsibility for any theft, damage or personal injury.

Each guest is required to pay compensation for any damage to the property and its equipment.

Inside you will find everything you need: sheets, pillows, towels etc. If you have other needs please feel free to ask, we will try to accommodate you.

FOUR-LEGGED FRIENDS

Your pets are welcome, their stay is free for the duration of the stay. Please do not use the dishes of the house for your pet friend.

During their stay, their owners have a duty to monitor the animal so do not disturb other guests and would not cause damage to property or persons.

Thanks for your attention

 

CANCELLATION POLICY

Any cancellation must be in writing (e-mail). Refunds will be based on proper notification.

A full refund if cancellations are made 60 days prior to arrival.

A 50% refund for cancellations made 45 to 59 days prior to arrival.

Any cancellations made in less than 45 days, no refund.

This cancellation policy applies to any reason for cancellation.

Yellow Bella House

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